Refund policy

We hope you and your horse love your Aster Bit — but if for any reason you need to return it, we offer a 30-day return window from the date of delivery.

🛍️ Return Conditions:

  • Items must be unused, unworn, and returned in their original packaging

  • We cannot accept returns of bits that have been used or placed in a horse’s mouth

  • Return shipping costs are the responsibility of the buyer

📦 How to Return:

Please post your return to:

Aster Bits
Manor View Stables
Ford Manor Road
Dormansland
RH7 6NZ
United Kingdom

We recommend using a tracked delivery service to ensure your return arrives safely.

💸 Refunds:

  • Once your return is received and inspected, we will notify you via email

  • Approved refunds will be issued to your original payment method within 5–10 business days

  • Original shipping costs are non-refundable

If you have any questions or need help with your return, feel free to contact us at [your email].

Thank you for choosing Aster — we appreciate your trust in our horse-first approach 🤍